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Privacy Policy

Customer Care

At Kobelux London, we are committed to providing you with an exceptional shopping experience from start to finish. Our customer care team is here to assist you with any questions, concerns, or feedback you may have. Whether you need help with an order, product information, or returns, we are always happy to help. You can reach us via email at Kobeluxlondon@gmail.com or any of our social media platforms, and we will do our best to respond promptly. Your satisfaction is our top priority, and we strive to ensure every interaction with us is friendly, transparent, and hassle-free. 

Privacy & Safety

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Last updated: October 03, 2025

 

Kobelux London (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website Kobeluxlondon.com or make purchases from our online stationery shop.

 

1. Information We Collect

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We may collect the following types of information:

 

  • Personal Information: Name, email address, phone number, billing/shipping address, and payment details (securely processed by third-party payment providers — we do not store full card details).

  • Account Information: If you create an account, we may store login details and order history.

  • Usage Data: IP address, browser type, device information, and browsing activity (via cookies or analytics tools).

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2. Legal Basis for Processing (UK & International)

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Under the UK GDPR, we process personal data only where we have a lawful basis:

 

  • To perform a contract (e.g., fulfilling your order).

  • To comply with legal obligations.

  • For our legitimate interests (e.g., improving our website, fraud prevention).

  • With your consent (e.g., for email marketing — you can withdraw this at any time).

 

For international customers outside the UK, we follow similar principles to ensure fair and lawful use of personal data.

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3. How We Use Your Information

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We may use your personal data to:

 

  • Process and deliver your orders.

  • Communicate with you about your purchases, account, or customer support requests.

  • Send promotional offers, newsletters, and updates (only if you opt in).

  • Personalise your experience and improve our website.

  • Detect, prevent, and address technical or security issues.

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4. Sharing Your Information

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We do not sell or rent your personal data. We may share it only with:

 

  • Service Providers (payment processors, delivery/courier companies, IT services).

  • Regulatory or Legal Authorities when required by law.

  • International Data Transfers: If your data is transferred outside the UK/EEA, we will ensure it is protected through appropriate safeguards (such as Standard Contractual Clauses).

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5. Cookies & Analytics

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Our website uses cookies and similar technologies to:

 

  • Enable website functionality.

  • Analyse traffic and improve services.

  • Provide a personalised shopping experience.

 

 

You can manage or disable cookies through your browser settings.

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6. Data Retention

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We keep your personal information only as long as necessary to:

 

  • Fulfil the purposes we collected it for.

  • Comply with legal, accounting, or reporting requirements.

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Typically, order and payment records are retained for 6 years (as required under UK tax law).

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7. Your Privacy Rights

 

Under the UK GDPR, you have the right to:

 

  • Access a copy of your personal data.

  • Correct inaccurate or incomplete information.

  • Request deletion of your data (where legally possible).

  • Object to or restrict how we use your data.

  • Request transfer of your data to another provider (data portability).

  • Withdraw consent at any time (for marketing).

 

 

International customers may have similar rights under local laws, and we will respect those wherever possible.

 

To exercise these rights, contact us at koneluxlondon@gmail.com.

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8. Data Security

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We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

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9. Children’s Privacy

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Our services are not intended for children under 13 (or the applicable minimum age in your country). We do not knowingly collect data from children.

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10. Changes to This Policy

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We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised “Last updated” date.

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11. Contact Us

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If you have any questions or concerns about this Privacy Policy, please contact us at:

 

Kobelux London

Email: Kobeluxlondon@gmail.com

Phone: +447555192594

address: 34 Lansdowne avenue DA7 5ST. London UK. 

 

If you are located in the UK and are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

Payment Methods

Payment Methods

- Credit / Debit Cards 
- PAYPAL
- Offline Payments

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