Shipping Policy

Thank you for shopping with Kobelux London! This Shipping Policy explains how we handle order processing, delivery times, shipping costs, and international deliveries.

1. Order Processing

All orders are processed within 1–3 business days] (excluding weekends and public holidays).
You will receive a confirmation email once your order has been placed, and another notification when it has been dispatched.
During busy periods, holidays, or promotional sales, processing times may be slightly longer.

2. UK Shipping

We offer delivery throughout the United Kingdom.

Standard Delivery: please allow 3 to 7 days. We offer free delivery for orders over £30
Delivery times are estimates and may vary depending on courier schedules and external factors beyond our control (e.g., weather, strikes).

3. International Shipping

At this time, we currently ship within the United Kingdom only.

However, we’re always exploring ways to expand and may offer international shipping in the future.

If you’re located outside the UK and are interested in placing an order, please contact us at [your email address] — we’ll do our best to accommodate your request or provide a custom shipping quote.

International shipping costs are calculated at checkout based on weight and destination.

Please note:

Customers are responsible for any customs duties, import taxes, or local fees charged upon arrival in their country.
We are not responsible for delays caused by customs processing.

4. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (if applicable).
Tracking information may take up to 24 hours to update after dispatch.

5. Delivery Issues & Lost Parcels

Please ensure your shipping address is entered correctly during checkout. We are not responsible for parcels delivered to incorrect addresses provided by customers.
If your order does not arrive within the expected timeframe, please contact us at kobeluxlondon@gmail.com with your order number so we can investigate with the courier.
Lost parcels will be replaced or refunded once confirmed by the courier’s investigation.

6. Delays & Exceptions

We are not liable for delivery delays due to factors outside our control, such as:

Incorrect or incomplete addresses.
Customs clearance delays.
Courier disruptions, strikes, or natural events.

7. Contact Us

If you have any questions about your shipment, please contact us:

Kobelux London

Email: Kobeluxlondon@gmail.com

Address: 34 Lansdowne Avenue DA7 5ST London, UK.